PRIVACY POLICY

Effective Date: 18/7/2025

At Genuine Conveyancing, your privacy matters to us. We’re committed to protecting your personal information in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and GDPR (for our EU visitors). This policy explains what information we collect, how we use it, and your rights.

What Information We Collect

When you use our services, we may collect:

  • Your name, contact details (phone, email, address)

  • Identification documents (driver’s licence, passport)

  • Property and financial details related to your transaction

  • Banking information for settlements

  • Any other details necessary to complete your conveyancing matter

How We Collect It

  • Directly from you (via forms, email, phone, or in-person)

  • Through our website (e.g. contact forms, cookies)

  • From third parties like real estate agents, lenders, and government authorities

Why We Collect It

We use your information to:

  • Provide conveyancing services and manage your property transaction

  • Verify your identity (as required by law)

  • Communicate with you

  • Process payments and settlements

  • Meet legal and regulatory requirements

Who We Share It With

We only share your information when necessary, such as with:

  • Government agencies (e.g. Land Titles Office, State Revenue Office)

  • Banks and settlement agents

  • Real estate professionals involved in your matter

  • IT providers or professional advisers (when required)

We never sell or rent your personal information.

Data Security

Your information is stored securely in electronic and physical formats. We take reasonable steps to protect it from loss, misuse, and unauthorised access.

Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Correct any inaccurate information

  • Request deletion of your data (where legally allowed)

GDPR Rights (for EU visitors)

If you are located in the EU, you also have the right to:

  • Request data portability

  • Withdraw consent for certain processing

  • Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us.

Cookies & Website Use

We use cookies to improve your browsing experience and analyse website traffic. You can disable cookies in your browser settings, but some features may not work correctly.

Questions or Complaints?

If you have any concerns about your privacy, please contact us.